DETAILED ANALYSIS AND PROCESS IMPROVEMENT
 

ACHIEVING GROWTH

During this challenging time, dealers have experienced a significant disruption to normal business volumes, while navigating a complex and ever-changing business landscape.  Now, perhaps more than ever, you rely on your service and parts departments to be operating at peak efficiency. 

Peak Dealer Solutions works alongside your team to maximize the profit potential that already exists and to identify opportunities for growth.  The initial consultation is FREE. 

Please read below to learn more about our philosophy and services or contact me directly with any questions.  I appreciate the opportunity to earn your business.

Mitch Cooper

Peak Dealer Solutions

These Four Pillars of your dealership operations drive the profitability, customer satisfaction and retention, and referrals for your service and parts departments.  Peak Dealer Solutions provides the answers you need to improve results and grow your business, through detailed analysis and application of industry best practices.

PEOPLE

 

People are the greatest asset of any organization.

Surrounding yourself with the right people, providing them with the tools they need to perform at their peak, and then retaining them is paramount to  your success.

PROCESS

 

Detailed, written processes that are clearly communicated to all members of your team promote consistency, efficiency, and excellence, thereby increasing customer and employee satisfaction while improving your bottom line.

 

TRAINING

"Risk comes from not knowing what you're doing."  - Warren Buffet

Training answers the what, why, and how questions in every single task your people perform.

 

COMMUNICATION

Nobody in your dealership communicates more with the highest number of your customers than your service staff. 

Effective communication builds trust and rapport, inspires confidence, and plants the seeds for long-term growth.

 

 
 

TESTIMONIALS

Mitch is extremely detail oriented and follows through on everything you ask of him, and things you don't even think about.  He always has time to answer questions and take care of the needs of the dealership.  

In all my time with Mitch, the one quality I think stands above the rest is his desire for my store to do well.  He truly wants to help and make us a better Parts and Service department.  He always has our best interest in mind first! Very high-quality person!

Jerry Zmyslo, Dealer Principal, Salt Lake Mitsubishi

I think my crew learned more from Mitch in a few meetings about how to operate the system and succeed in fixed ops than we had known before.  Thank you very much.

Lary F. Cammisa, Cammisa Automotive Inc. Modesto, CA

 
 

© 2019 Pinnacle Dealer Solutions LLC.